Features at a glance
  • Reach thousands of persons in minutes
  • Simple interface for quick deployment
  • Text To Speech enabled for multiple languages
  • Ideal for public warnings, group notifications, and more
  • Instant overview with real-time feedback of campaigns
  • OEM and white label ready
  • Easy integration with RESTful API

Voice Notification System

The easy way out for adding telecom functions to your legacy applications

The Voice Notification System enables customers to easily reach out to any number of users with a spoken message.

The Voice Notification System is ideal for the public sector when there is a need to notify their inhabitants and users on various infrastructure issues (like broken water pipes, bad water conditions, flooding, schools shutting down due to bad weather, etc).

Connect the Voice Notification System module to a GIS system and a voice generator and it would increase the service level of a county.

In the private sector the uses may range from targeted advertising, reminder system to press briefings and company announcements.

Some use cases

We have found that the system is excellent for marketing purposes. This can be something as simple as having a marketing campaign featuring a celebrity that read a message to loyal customers or a defined user group.

The system can also be used as a reminder system. Any company whose customers book appointments quickly finds that a certain percentage of their customers simply forget the appointment. Hairdressers, auto-repair shops, dentists, etc loose a great deal of money on “no-show” customers.

The system is ideal for press briefings. Journalists can be called up by the system, or dial into the system, to listen to press briefing as they happens in real-time.

School can use the system to inform, notify, and remind both pupils and parents about issues at the school; The school is closed due to bad weather, or there will be no gymnastics due to a water leak, etc.

In the public sector the system can in fact save lives. A good example when this system could have been used was in 2006 when there was an outbreak of the Giardia water bacteria in various parts of the water supply system of Bergen County (Norway). The only means of giving out information to inhabitants was through the local press, delaying the information flow up to a day. Lets not forget that not every one subscribes to the local press.

With the standard Voice Notification System, it would have been possible to inform 10,000 inhabitants with a 3 minute information message in 6 hours and 30 minutes. Not only that, but the county would know which inhabitants hung up without acknowledgement and which acknowledged listening to the whole message.

Another area where the Voice Notification System have proven useful is in combination with SMS. A customer sends an SMS and is immediately called back by the Voice Notification System and put into an IVR menu.

Full campaign control

A number of parameters can be set prior to starting a campaign. Examples: when to call recipients (i.e. between 17.00 and 19.00, Monday-Friday), how many simultaneous calls, how many recipients to call, etc.

The system may use the following sources to acquire the actual voice message: upload of sound file, record the sound file by telephone, or use the integrated multi language Text-To-Speech functionality.

Reach users in 3 simple steps:

First, you create a sound file with the aid of the Text-To-Speech feature.
Secondly, you  upload the phone numbers and names to be called.
Thirdly, you start the campaign

Near real-time feedback

The system will also record if the recipient have listened to the whole message and acknowledged the content, if only parts of the message was played, or if the message went to a voice mail system. This kind of feedback is a huge improvement compared to sending out text messages. It is in fact possible to have a near to real-time picture of how a voice notification campaign is progressing.

A Voice Notification System administrator can get information on a running campaign in several ways. One way is to issue queries to the API. The information returned is number of pending calls, number of successful calls, number of retries, etc. It is also possible to query a given phone number for its status.

During a running campaign, the system may also periodically send information to the campaign administrator about the calls made for the last 5 minutes.

If a customer must know in real-time the status of each call, this can be arranged by the use of a simple Web Service call.

The sky is the limit

The Voice Notification System scales from a few concurrent calls to several thousands calls. A standard configuration can handle at maximum 7,200 call minutes per hour. The high-end configuration may handle up to 57,600 call minutes per hour. A number of configurations can also be put in cluster increasing the number of call minutes to the available hardware.

The system will be configured with the right feature set for a given customer deployment. This means that the end-user interface can be as simple as using the Azuralis TelCore API, or getting a tailor-made GUI.

The Azuralis TelCore API is a RESTful API. This ensures an easy way to integrate the solution into your own products. In most modern programming languages a RESTful API call is only a few lines of programming code.